Frequently asked questions

Are your mugs dishwasher safe?

Yes, all Tidewell stoneware is dishwasher and microwave safe. Hand-washing keeps the glaze glossy longer.

Do you ship to Canada?

Yes. Orders to Canada arrive in 5–7 business days, and duties are included at checkout.

Where is my order?

Ask Pearl with your order number (it looks like TW-2291) and she will look it up for you.

Something arrived chipped. What now?

Send us a photo within 14 days. We ship a free replacement right away, no need to send anything back.

Can I change the gift note on my order?

Yes, as long as it hasn't shipped yet. Ask Pearl to open a ticket and our team will update it.

Do you do wholesale?

Yes, for cafés, restaurants and shops. See our wholesale page or leave your details with Pearl.

Is every piece identical?

No. Every piece is thrown and glazed by hand, so sizes and speckles vary slightly. That's the charm.

Do you offer gift cards?

Yes, digital gift cards from $25 to $250, delivered by email.